Privacy Policy

Aqua Cleaning – Privacy Policy
Last Updated: February 1, 2026

Aqua Cleaning (“Aqua Cleaning,” “Company,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website (aquacleaningnc.com), submit a form, request a quote, schedule service, communicate with us, or use our Services.

What This Policy Covers

This Policy applies to:
• Our website and pages that link to this Policy
• Forms and lead submissions
• Communications by phone, email, or text message (SMS)
• In-person or on-site interactions related to our Services

Information We Collect

Information you provide:
• Name, phone number, email address
• Service address and property details
• Service preferences (services requested, property type, notes)
• Appointment details and communications
• Payment-related details (processed by third-party payment processors; we do not store full card numbers)

Information collected automatically:

• Device and browser information
• IP address and general location (city/state)
• Pages visited and basic usage analytics
• Cookies and similar technologies (see Section 6)

How We Use Information

We use information to:
• Provide quotes, schedule, and perform Services
• Communicate about appointments, changes, and service updates
• Send service reminders, review requests, and occasional promotions (when permitted)
• Improve our website, operations, training, and customer experience
• Maintain business records, safety documentation, and fraud prevention
• Comply with legal obligations

How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers that help us operate (website hosting, forms, CRM/automation tools, analytics, payment processors, messaging providers)
• Legal or compliance requests (court orders, subpoenas, lawful requests)
• Professional advisors (accounting, legal) as needed for business purposes

Cookies and Tracking technologies

We may use cookies and similar tools to:
• Enable website functionality
• Remember preferences
• Understand website performance and improve user experience
You can control cookies through your browser settings. Blocking cookies may affect some website features.

Data Retention

We keep information only as long as necessary to:
• Provide Services and support
• Maintain business records and resolve disputes
• Meet legal or accounting requirements
We may retain certain records longer where legally required or necessary for legitimate business purposes.

Data Security

We take reasonable administrative, technical, and physical precautions to protect your information. No system is 100% secure. Avoid sending sensitive information (like full payment details) via email or text.

Your Choices and Rights

Depending on your location and applicable laws, you may request to:
• Access or correct your information
• Request deletion (subject to legal/recordkeeping obligations)
• Opt out of marketing communications
To make a request, contact us using the information below. We may need to verify your identity before processing requests.

Children’s Privacy

Our website and Services are intended for individuals aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will take reasonable steps to delete it.

External Links

Our website may link to third-party sites (Google, Instagram, Yelp, etc.). We are not responsible for their privacy practices. Review their policies before submitting information to them.

Third-Party Links
Our website may link to third-party platforms (e.g., Google, Instagram, Yelp). We are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date.

Contact
Aqua Cleaning
Phone: (919) 813-7560
Email: info@aquacleaningnc.com
Website: aquacleaningnc.com

Effective as of February 01, 2026.